Niloo Norton

"During my career at Microsoft, I have served in two different roles working with National Intelligence agencies. In my former role as a Licensing Specialist I worked on simplifying complex licensing models, which helped the Community modernize procurement of their Microsoft technology, reduced contract costs and enabled the Community to leverage advanced capabilities such as Artificial Intelligence and Machine Learning in tackling the Intelligence Mission. As the adoption of cloud continued to grow in the Community, my career and skillsets developed further with a focus on AI-based cloud solutions."

"From the moment I wake up until the moment I go to bed, I am customer obsessed. My days begin early, knocking down two or sometimes three cups of coffee as I triage through emails and set priorities for the day. On days I do not have meetings in government facilities, my team meets with customers in our local Microsoft office. Throughout the day I also spend time connecting with new contacts within the industry through LinkedIn. Staying connected with others helps me stay on top of industry and government news. As my day comes to a wrap, my last conference call is typically a team training session about new cloud features and how these capabilities solve mission problems."

"What excites me the most about the Intelligence Community today is how resilient the workforce is with responding to a global pandemic. At the peak of our current crisis with COVID-19 the Intelligence Community pivoted with the use of innovative technologies in order to continue operations and to keep our country safe. Additionally, I'm proud to witness the diverse & inclusive culture embedded across the Community with an understanding that our success in fighting the war on terror is not possible without a dynamic & diverse workforce."

"I imagine the challenge of supporting remote work will remain a top priority across the Community as the shift to unclass operations increases for future state."

Favorite Book: Something Needs to Change: A Call to Make Your Life Count in a World of Urgent Need by David Platt